Make a Claim

Who to Contact

This is a summary of initial contact details for making a claim. For more details please refer to your policy wording. 

 

First, check your Schedule of Insurance and your policy to make sure that what you are claiming for is covered.

 

For InsuraTrip Travel Products:

We have appointed Travel Claims Facilities to look after your claim. If you require a claim form please download it on the internet at: www.travel-claims.net.

Alternatively please advise the section of insurance on which you want to claim, your master policy number and policy reference to:

Address: Travel Claims Facilities, 1 Tower View Kings Hill, West Malling, Kent, ME19 4UY

Telephone: +44 (0) 203 829 6761

Open Monday to Friday, 09:00 to 17:00.

  

For section B15 - Supplier Insolvency and Disruption:

Please call Affirma Claims

Telephone: +44 (0) 203 540 4422

Email: claims@affirmainsurance.com

Open Monday to Friday, 09:00 to 17:00.

 

For section B15 - Gadget:

Please call Supercover Claims

Telephone: + 44 (0) 203 794 9334

Email: claims@supercoverinsurance.com

Open Monday to Friday, 09:00 to 18:00.

If you need legal advice:

Contact Slater & Gordon LLP

Telephone: +44 (0) 161 228 3851 

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