Make a Claim

Who to Contact

 This is a summary of initial contact details for making a claim. For more details please refer to your policy wording. 

First, check your Schedule of Insurance and your policy to make sure that what you are claiming for is covered.

For InsuraTrip Travel Products:

For Single Trip and Annual Multi-Trip Policies Sections A1, B1-13 & B15-20 and for Backpacker Policies Sections A1-2 & B1-9:

We have appointed Travel Claims Facilities to look after your claim. 

Please Note - You can now submit your cancellations claims online by clicking the link below:

For Online Cancellation Claims Submissions - https://autoclaims.tifgroup.co.uk

If you require a claim form please download it on the internet at: www.policyholderclaims.co.uk.

Alternatively please advise the section of insurance on which you want to claim, your master policy number and policy reference to:

Address: Travel Claims Facilities, 1 Tower View Kings Hill, West Malling, Kent, ME19 4UY

Telephone: +44 (0) 203 829 6761

Open Monday to Friday, 08:00 to 20:00.

Currently our Claims Handlers are experiencing high call volumes with long wait times particularly for claims queries relating to cancellation, please read these FAQs to see if your query is answered there, to ensure you are not waiting on the phone unnecessarily. 

For Single Trip and Annual Multi-Trip Policies Section B14 - End Supplier Failure:

Please contact IPP Claims

Telephone: +44 (0) 345 266 1872

Email: insolvency-claims@ipplondon.co.uk

Open Monday to Friday, 08:30 to 18:30 and Saturday, 08:30 to 13:00.

For Single Trip and Annual Multi-Trip Policies Section B21 and for Backpacker Policies Section B10 - Gadget:

Please contact Direct Group Ltd

Telephone: + 44 (0) 345 074 4813

Email: gadgetclaims@directgroup.co.uk

Open Monday to Friday, 09:00 to 18:00 and Saturday, 10:00 to 16:00.

If you need legal advice:

Contact Slater & Gordon LLP

Telephone: +44 (0) 161 228 3851 

Looking For General Enquiries?

If you are searching for contact details regarding a different kind of enquiry, please visit our Contact InsuraTrip page.