You Need to Submit Your Claim with:
Affirma ClaimsThis information is a summary guide only for your convenience to help get you started and does not replace the formal claims procedure. Please refer to the Policy Wording Claims Procedures for full details.
Step One: Check Your Cover
Before you submit a Claim, check your Policy Certificate and Policy Wording to ensure that you are covered for item or scenario that you would like to Claim for.
You should submit your Claim within 3 months of the incident.
Step Two: Contact IPP Claims
To make a Claim, you will need to contact IPP Claims.
IPP Claims can be contacted by telephone or email:
- Request by email: email@example.com
- Request by telephone: +44 (0) 345 266 1872
When you contact IPP Claims you will be talked through the next steps and updated as progress is made.
Keep a copy of your email submission.
Step Three: Wait
The Claims process typically takes 5-10 working days, upon receipt of your completed Claims Form and all relevant supporting documentation.
Some Claims can take longer to process, but IPP Claims will do their best to keep you updated.
If all required documentation is not supplied as requested, this may prolong your waiting time.
Step Four: Verdict
IPP Claims Claims will contact you regarding the outcome of your Claim, not InsuraTrip.
If you have not heard a verdict from IPP Claims, then your Claim is still processing. This does not mean that your Claim has been rejected.
Should you be dissatisfied following the final written response, you will be eligible to refer your case to the Financial Ombudsman Services (FOS).
The FOS is an independent body that arbitrates on complaints about general insurance products.
You have six months from the date of your final response from Affirma Claims to refer your complaint to FOS.
If you would like to contact the Financial Ombudsman Services, please visit their website: /media/2lkeo1qa/7f479c4b-5741-4946-b144-9021c83cbe98.htm
Please Note: This information is a summary guide only for your convenience to help get you started and does not replace the formal claims procedure. Please refer to the Policy Wording Claims Procedures for full details.